A unique phone number to report any suspicious object or behaviour on the STIB network
Passengers who notice a suspicious object or behaviour on the STIB network now have a unique phone number 1707 to report it. This number is simple and easy to remember and comes in addition to the existing contact options.
Every day, thousands of passengers take the buses, trams and metros of STIB and pass each other in the stations. Sometimes, they notice suspicious objects or behaviours but they do not always know directly whom they should contact or they hesitate to disturb the emergency services (police, fire department, etc.) because they are not sure of what they saw.
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Dial the correct number
By calling the free number 1707, which can be reached 7 days a week and 24 hours a day, the passenger comes in contact with a call centre specially trained to answer this type of calls that will directly transfer the received information to the different concerned services (dispatchings metro, tram, bus or security, police, etc.).
Staff, call terminals, police, etc.
The phone number 1707 comes in addition to the existing contact options for the passengers who want to report a suspicious object or an incident on the network. They can indeed directly contact the dispatching through the phones on the station platforms or the contact terminal but also speak directly with the tram or bus driver or to STIB agents in the stations or on the network.
Calling the police by dialing 101 - it is indicated in each station - remains the priority call in case of specific acts such as theft, assault, etc.
For more information about the timetables, journeys, fares or other services, passengers should contact the Customer Care on 070.23.2000.